exlease Computer NZCSL

Condition of Use

The following terms and conditions apply to your use of the NZCSL web site. Your use of the web site indicates your acceptance of these terms and conditions. These terms and conditions are subject to change by NZCSL. NZCSL may change the content of its terms and conditions at any time without any prior notice to anyone. By becoming a member of NZCSL, the customer herein agrees to be bound to the terms and conditions listed on NZCSL.
  1. Placing Order / Pricing
  2. Any Quotation made by NZCSL is not an offer to sell, and no order given in pursuance of any Quotation shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by NZCSL within seven (7) days of receipt by NZCSL of the customers offer.

    All pricing is in New Zealand dollars and exclusive of GST. Please note that pricing and stock availability are subject to change without prior notice. NZCSL reserves the right not to sell below its cost. E & OE.

    All orders placed are subject to confirmation and acceptance by NZCSL, this includes the pre-paid orders, eg. direct deposit etc.

    NZCSL may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you.

    To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

    Quantity in stock displayed on the web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on the web site.

    Price may vary depending upon location due to freight costs and other logistical requirements.

    NZCSL reserves the rights to adjust freight cost at any time.

  3. Delivery/collection
  4. We only ship to PO Boxes after the customer has provided a valid reason. NZCSL holds the right to refuse to ship to PO Boxes if no satisfactory reasons are provided.

    We do not ship to third party addresses unless that address is known and can be verified by NZCSL.

    Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

    After your order is placed, you will be sent an E-mail acknowledgement which will include an Internet link with your order tracking number which can be used to track your order status.

  5. Delivery time
  6. Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by NZCSL in writing providing for liquidated damages for failure to deliver by the Quoted date, NZCSL shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by NZCSL to deliver by the Quoted date.

    Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from NZCSL in writing. The latter case would still attract the normal restocking fee.

  7. Returns / Refunds / Cancellations
  8. There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

    Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 25% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.

    Any incorrect, missing or damaged items received must be reported to NZCSL within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

    NZCSL owns the title of any extra goods shipped with your order that have been despatched in error.

    Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

    Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.

    Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.

    Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

  9. Warranty Claim
  10. All goods sold by NZCSL come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by NZCSL carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.

    Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

    NZCSL does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

    DOA (Dead on arrival) items are eligible for refund or replacement. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.

    In the event that normal stock lines, advertised in the NZCSL price list are to be returned. A 25% restocking charge applies goods must be in original saleable condition & a copy of invoice attached. This applies within 14 days of delivery & at the sole discretion of NZCS an RA number & approval must be received before sending the goods & this must appear on returned goods & documents.

    Please complete the online warranty return form to obtain RA number form NZCS & clearly mark goods with same, attaching copy of original purchase invoice, NZCSL warranty & serial number labels must be clearly attached, as their removal voids warranty. Any unauthorised repair or upgrade voids warranty. Please refer to specific warranty condition on warranty card supplied with goods. Unless a unit is dead on arrival or damaged in transit, in this case must be received with 7 days of invoice date, goods remain the property of your customer & will be processed by the relevant manufacturer of agent as soon as possible. NZCSL will not be liable for any loss, whether material or not of such goods.

    All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

    NZCSL is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

    Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

    Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to NZCSL. NZCSL is not responsible for any parcel missing in transit, on its return back to NZCSL. Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

  11. Warranty turnaround time
  12. Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, suppliers own test and replacement/repair, and the shipping back to us

    We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. NZCSL is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

    If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

  13. Payment
  14. Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to NZCSL without deduction or demand, within the approved term as advised by NZCSL, or in the absence of a term approved by NZCSL, within (7) days from the order date.

    Payment for products ordered through NZCSL can be made by credit card or direct credit.

  15. Liability
  16. NZCSL shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.

    NZCSL expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.

  17. Retention of Title
  18. The title to the Products will pass to the Customer when payment in full for the Products has been received by NZCSL.

  19. Disclaimer
  20. Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

    Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

    Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

    Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.

  21. Obligations of the Customer
  22. As member of NZCSL, the Customer must provide current, complete, and accurate information about the Customer at all times. The Customer is entirely responsible for their account which includes confidentiality, any and all activities through using the Customers account, NZCSL will not be held responsible in any manner.

    NZCSL reserves the right to terminate a Customers account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arises from the Customer, they shall report it to NZCSL immediately.

Information

|  Shipping & Returns   |   Privacy Notice   |   Condition of Use   |   Support   |